I just wanted to write a review about our experience about Billy.com because we see it advertised everywhere.
We have a few email addresses belonging to former employees that have not been used in quite awhile. A few weeks ago one of these received the following email. "Hi there, I found your info online, and I was wondering if you are still in business as a mover and can take work? Thanks, Samantha." (the email address was email@example.com if anyone is searching for this)
The email looked like spam so we did not respond. A few hours later the same inactive address started receiving leads from Billy.com.
Just to be clear, I am not saying that Billy.com is spamming people, it was just a very strange coincidence that our old email address hadn't received any email in weeks and then it gets emails from a spammer and from Billy.com in the space of a few hours.
We decided to give Billy.com a try as the lead volume seemed pretty good and they offered a free trial. That is where the good ended.
Here are a few notes about Billy.com
- Uses a credit system and you have to spend 3-30 credits to respond through their website. (You cannot respond directly to the customer)
- Their lowest cost package is $129 for 100 credits ($1.29 a credit) meaning you would pay between $5.16 and $38.70 to respond.
- I could not find any logic behind their pricing. It seems to be based on how much the customer writes and not the actual size of the move. For example:
4 credits to respond "I have a house I want to move in Pittsburgh"
15 credits to respond - "I have a small storage space in Pittsburgh I need moved. The biggest items are a couch and a queen bed. I am hoping to move on February 8th but I am a little flexible on the date."
- The majority of customers write a very short, one line request like "I have a house I want to move next week."
- You get NO customer info until after you spend your credits to respond.
- Once you spend your credits all you get is a first name and unverified phone number. No last name, no email address, no physical address.
- After spending about $75 worth of credits we have only had 2 customers call back. Both just "wanted to see how much a mover costs".
- At least 3 of the phone numbers we received were fake. Some were obviously fake and had 555 or 1234 in them.
- We tried contacting Billy.com several times by email and phone but they never responded.
- After following up with the 2 customers we spoke to, they also received leads from 3-4 other companies besides us.
That is about all. Paying between $5 and $40 for an unverified and probably fake lead that you share with 3 or 4 other companies doesn't sound right to us. So do you guys know if Billy.com is a scam?
First of all, its great to see that women also read our blog. To answer your question we have had no experience we Billy.com and could not say if Billy.com is a scam. Most lead services are not reliable sources of business and we plan to write an article about that soon.
Do any of you have an experience with Billy.com? If so, let us know by leaving a comment.