This is an email we received below about movers.com that we thought you all might enjoy.
I know I read once that you guys would like to receive reviews of anything related to movers. We just tried movers.com and I wanted to let you know about my experience.
First of all the service is approved by the AMSA but ran from an overseas call center. I thought it a bit sad that the AMERICAN Moving and Storage Association sends its members to foreign companies.
Anyway, we keep pretty detailed records of all our leads. We have tried lead services before and found you have to really keep track of things because their service is rarely as good as they claim.
Here are the statistics we came up with from just one month!!!
Out of 57 leads from movers.com
- 9 were bad leads with incorrect contact information, or the customer misunderstood the process and was not interested
- 40 were outside our agreed upon service area (we didn't follow up with them so we don't know if their information would be correct)
- 2 were duplicates (same customer using different information and generating separate leads)
- 6 were real leads with the promised inventory
- 2 were real leads without the promised inventory
That means a STAGGERING 89% were not usable leads.
Now lets compare this with movers.com statements...
Claim: "Less that 5% of our leads are bad and that is why we give you a 5% discount on your invoice."
Truth: Of the 17 leads we received that were in our service area, only 6 contained correct and complete information. That means more than 60% of the leads were not usable. Even by a strict definition of bad leads being invalid contact information or customers not wanting a response, 52% of the leads were bad.
Claim: The sales rep said all the leads included inventories, in a conversation on March 7th, 2012 A manager later said "Almost all our leads have the cube sheets."
Truth: By the numbers the manager gave me out of 56 total leads (good or bad), 18 did not have cube sheets. That is only 69% that had the promised inventories. I do not know of anyone that would consider that to be "almost all".
Our other issue is that we spent a TON of time dealing and following up with those leads. Then it was a fight to get credit because they only give 5% discount and we had to prove that 51 of the leads were not chargeable and give specific reasons for each one. That was a HUGE waste of time over the course of a month.
Just wondering if you guys are interested in sharing this and if anyone else had similar experiences?
Thanks for the awesome review and all the detailed information. We have tried many lead services and found that they rarely live up to their promises. I believe mover.com was one of them because I remember always having to deal with foreign service reps but I could be mistaken.
Has anyone else had any experiences with lead Movers.com? Would anyone like to share their review of another lead service?